Privacy Policy

Effective Date: January 1, 2026

Information We Collect

When you submit an inquiry through our expedition booking forms, we collect the following personal information:

• Your full name
• Email address
• Information about your wilderness experience and fitness level (when provided)
• Preferred expedition dates and service selection

How We Use Your Information

The information you provide is used exclusively for the following purposes:

• Responding to your expedition inquiries
• Assessing appropriate expedition matches based on your fitness and experience
• Communicating booking details, preparation requirements, and logistics
• Maintaining records of customer interactions for service improvement

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared only in the following circumstances:

• With guides and expedition coordinators as necessary to fulfill your booking
• With regulatory authorities when required for backcountry permitting
• When legally required to comply with applicable laws or respond to valid legal processes

Data Storage and Security

Your personal information is stored securely using industry-standard encryption and access controls. We retain inquiry data for a period of two years from the date of initial contact to facilitate follow-up communication and record-keeping.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent for communication at any time by contacting us

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through our cookie banner or your browser settings. For detailed information, please review our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The effective date at the top of this page indicates when the policy was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Information

For questions or requests regarding this Privacy Policy or your personal information, please contact us at:

falcon-wave
427 Ponderosa Avenue
Jasper, AB T0E 1E0
Canada
Email: [email protected]